Another Century Link Outage in Boise [Updated]

Last night at approximately 9pm Mountain Time Century Link suffered a significant outage impacting the Treasure Valley area of Idaho. No statement has been made by the company regarding the cause of the outage and it appears it was resolved quickly in a few hours.

At the end of December a faulty network card in Colorado caused a massive outage for Century Link customers across the Western United States and is still under investigation with CenturyLink, the Device Manufacturer, and the FCC all contributing to understanding the cause and impact of that outage.

While this recent outage appears to have been resolved within approximately four hours CenturyLink customers will likely need to restart their modems to see their service restored. There best way to do this is:

  1. Logon to your modem’s web portal (Default IP: 192.168.0.1 )
  2. Navigate to Utilities and select Restart Modem.

The second way to do this is to unplug the power cable in the back. Count to 10 slowly and plug it back in. Doing so might corrupt the operating system inside the modem and cause further issues. It’s not a bad option because corrupting the OS is unlinkely, but it’s not a risk free option.

CenturyLink has yet to publicly state the cause of this outage. Some customers in the Boise area correlated the incident with the unusually heavy rain received near the time period. Others correlate this outage to the one at the end of the year.

Of the more interesting outages of any service in the Boise area, my favorite was the one where a bird shut down power in downtown for over 7,000 residents.

Update:

CenturyLink’s customer service saw my post to this blog on Twitter and after a few direct messages I received the following:

I am showing the modem was unauthenticated. I am not showing what caused the modem to become unauthenticated though with the tools available to me.

It seems odd that so many folks would have a modem authentication error for four hours at the same time without it being something on the provider’s end… but not everyone who handles the chat has all the tools they need to provide a solid answer.